Refund Policy

Our 30-Day Guarantee

If you are not satisfied with a document you purchased, contact us within 30 days of your purchase. We will first try to fix the problem. If we cannot, we will refund your payment in full.

Step 1: We Fix It First

Most issues are quick to resolve. If a name is misspelled, hours are wrong, a template needs to change or a tax figure looks off, tell us and we will correct the document at no charge. Edits are unlimited and every change recalculates taxes, deductions and net pay.

Step 2: If We Cannot Fix It, We Refund It

You are entitled to a full refund if:

• Your document was not delivered to your email within 24 hours and a resend did not solve it.
• You were charged twice for the same order.
• A technical error prevented us from generating your document.
• We confirmed a calculation error in your document and could not correct it.
• You are otherwise not satisfied and the correction we offered did not resolve your issue.

What Is Not Covered

• Preferences about design or layout you could see in the free preview before paying. We are happy to switch templates for you at no charge.
• Errors in the information you entered. We will correct them for free, but they are not grounds for a refund.
• A document you no longer need or a document that a third party, such as a lender, landlord or agency, chose not to accept.
• Orders that violate our Terms of Service, including documents created with false employer, income or payment information.

Repeated refund requests from the same customer may be reviewed before approval.

How to Request a Refund

Email [email protected] or use our contact form with your order number and the email address you used at checkout. Tell us what went wrong so we can offer a fix first. We respond within 2 business days, 7:00 a.m. to 7:00 p.m. Pacific Time, Monday through Friday.

How Refunds Are Paid

Approved refunds go back to your original payment method through our PCI-compliant payment processor. We issue the refund immediately; your bank or card issuer typically takes 5 to 10 business days to show it on your statement. If you do not see it after 10 business days, contact us and we will send you the refund confirmation.

Before You Dispute a Charge With Your Bank

Please contact us first. A card dispute can take weeks to resolve; we can usually refund you within 2 business days.

Bulk Orders

For orders containing multiple documents, refunds are issued for the documents affected by a covered issue, not the whole order, unless the issue affects all of them.

Your Legal Rights

Nothing in this policy limits the rights you have under applicable consumer protection law.